Shop Policies & FAQs
SHIPPING
Your order will be shipped within 1 to 5 business days.
Tracking is available if selected at checkout.
You will receive a dispatch confirmation email when your order is on its way, please check your junk email folder in case it is in there. If you selected tracked shipping you will receive a second dispatch email (usually within 24 hours) with updated tracking information.
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UK DOMESTIC
Items sent within the UK should be expected between 1 and 4 working days after dispatch confirmation.
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INTERNATIONAL
We ship worldwide. International orders can take anywhere between 4 days and 12 weeks to arrive (depending on your location) but it's usually fairly quick.
We're not responsible for any postage/customs/tax fees that are incurred in the destination country.
Q: What materials do you use in your jewellery?
A: All our jewellery is handmade using ethically sourced gemstones, recycled metals and recycled or certified Swarovski vegan pearls.
Q: How do I care for my jewellery?
A: To keep your jewellery looking its best, store it in a cool, dry place and avoid contact with water and chemicals.
Q: Do you offer international shipping?
A: Yes, we ship our jewellery worldwide. Shipping costs and times will vary depending on your location.
Q: Can I return or exchange an item?
A: Absolutely! See our returns page HERE
Q: How do I know if my order has been dispatched?
If you are outside the UK and have been waiting in excess of 5 weeks we recommend checking with your local post office as they might be holding your package.
Every single one of our jewels is hand crafted, often with very intricate detail, so always handle with great care.
Sterling Silver & Gold Pieces:
Please be aware that all darkened/oxidized silver will likely become brighter with wear, just as polished silver tends to oxidize with time. All metal tarnishes with exposure to oxygen and moisture, so store in a dry location, preferably in an airtight bag, anti-tarnish pouch, or sealed jewellery box. To remove tarnish, simply use a polishing cloth (these are widely available online and must be suited for the specific metal you are planning to polish). Gently rub your piece with the cloth with even pressure in the areas you'd like to shine.
Hand Knotted Necklaces:
When properly cared for your hand knotted necklace will last a lifetime. If at any point you break some of the stones and would like to have your necklace restrung, we offer that at a £60 restringing fee plus shipping costs.
Opal Jewellery:
To properly care for your opal jewellery, it's essential to avoid exposing it to extreme temperatures, harsh chemicals, prolonged sunlight, or excessive moisture. Opals are sensitive to water and can absorb liquids, leading to discolouration or damage to the stone. To prevent this, remove your opal jewellery before swimming, bathing, or engaging in activities that may cause it to become wet. Always store your opal pieces separately in a soft cloth or padded container to prevent scratches and maintain the opal's natural moisture content, ensuring that your jewellery remains in pristine condition for years to come..
General:
Long term exposure to sunlight can increase tarnish and damage or fade the colour of certain stones like amethyst, citrine, rose quartz, smoky quartz, opal, turquoise, aquamarine, sapphire, to name a few. For this reason, please store your jewels and crystals in the shade.
We strongly recommended that you get your ring finger professionally sized by a local jeweller. Please be sure of your ring size before placing an order. If you would like a ring sizer sending to you please get in touch HERE
We do not resize rings but your local jeweller should offer this service.
Because of the way some pieces are designed and created, it doesn’t always allow for resizing.
Please visit our returns page for all information regarding returns and exchanges.
Company Name and Registered address: (not return address)
The Healing Pear Ltd
C/O Your Ecommerce Accountant
The Keep
Creech Castle
Taunton
United Kingdom
TA1 2DX
VAT number: 350053737